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Event Summary
2021 will bring into sharp focus the legacy of lockdowns and our advancement in digital, from virtual makeovers and subscription service launches back to stores re-opening - where will 2021 take us?
The leaders in the beauty industry are some of the most resilient and outgoing we know at Commerce Futures, and never before have we all needed to sit down (safely) and debate where your plans are for the year ahead.
Which βvirtualβ experiments will you retain? Have stores re-open in the same way and in the same volumes? What have you learned about empowering store staff in the digital landscape? Most importantly, have you got the right level of customer understanding to inform really good digital and physical planning moving forward?
Our supper will allow the industry best to share their stories and vision for standing out in this exponentially unpredictable market.
This event is complimentary and is in a Covid safe setting: It will be a small intimate hybrid event for industry leaders. All government and safety regulations will be in place. Unable to travel to London? Join us virtually from the comfort of your own home!
Topics to be discussed
- Which virtual elements you should retain in 2021
- Empowering in-store staff in the digital landscape
- Effective customer understanding to inform your digital and physical planning moving forward
- Where will 2021 take us?
The Agenda
18:30: Arrival & Welcome Drinks
18:50: Welcome - Commerce Futures
19:00: Introduction - Industry professional to be announced
19:20: Starters (Topic one - Discussion at individual tables)
19:50: Topic one discussed as a collective
20:10: Mains (Topic two - discussion at individual tables)
20:40: Topic two discussed as a collective
21:00: Desserts (Topic three - Discussion at individual tables)
21:30: Topic three discussed as a collective
21:50: Final remarks/ Networking
Who should attend
- Founders, CEO's & Owners
- Heads of eCommerce, Architecture, Development, Customer services, User Experience, Brand, Product
- Chief Innovation Officer, Chief Technology Officer, Chief Marketing Officer
- Managers and Directors of Marketing, Customer, OmniChannel, eCommerce, Transformation, CX and store
- Product Owner
Event Webpage - find out more information with the link below
https://commerce-futures.com/events/the-beauty-supper-2021