Wednesday 30 November 18:00 - 21:00

GoCardless Office - Sutton Yard
65 Goswell Road
Sutton Yard

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Successful Customer Advocacy: A Team Pursuit

Business & Professional

CSM LDN is excited to bring back in person events to London with Customer Success Showcases & a chance to network with CS pros!

For our December Customer Success Showcase, join Hamish Wood and Catherine Staite from GoCardless as they share the good, bad, and ugly of building an award-winning customer advocacy programme through strong teamwork and cross-functional collaboration ๐Ÿ’ช

Hamish leads the Customer Experience and Advocacy team at GoCardless, which prides itself on putting customers at the heart of everything while balancing the business's commercial outcomes.

Catherine has set up and scaled the GoCardless Customer Advocacy Growth Loop with the help of her team, producing over 40 stories in 18 months and delivering a measurable ROI back into the business. Catherine believes in driving mutual value through storytelling - the best stories happen when everyone involved is invested in delivering an impact together.

The event kicks off at the GoCardless London office at 6pm on Wednesday 30th November and will follow the below agenda:

  • 6.00pm - 6.30pm: Arrivals & Networking
  • 6.30pm- 7.30pm: Customer Success Showcase & Q&A
  • 7.30pm onwards: Networking

We are really excited to learn all things customer advocacy from Hamish & Catherine and look forward to connecting with you all soon!

Anika, Lauren & Marcel

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